Refund Policy

1 General Policy

At DentDock, we want you to feel confident in your choice. Because we provide immediate access to professional clinic management tools and secure storage, our refund policy is designed to be fair to both our users and our technical operations.

2 Refund Eligibility

We work hard to ensure complete satisfaction. You may be eligible for a refund under these conditions:

• Technical Failure: If the platform experiences an unplanned internal outage lasting more than 24 consecutive hours.
• Critical Bugs: If a core feature fails to work as advertised and our team cannot fix it within 14 business days of your report.
• Billing Errors: If you are accidentally charged twice for the same subscription due to a technical glitch.

3 When We Typically Say No

Refunds are generally not issued for:

• Change of Mind: Requests made after the 7-day extended trial period has ended.
• Underutilization: If the account was active but not used during the billing cycle.
• Preferences: Personal dislikes regarding design or layout choices that function exactly as shown in the demo.

4 Cancellation & Data Preservation

You can stop your subscription at any time through your dashboard. Here is what happens next:

5 How to Request a Refund

If you believe your situation meets our eligibility criteria, please follow these steps:

1. Contact Us: Email [email protected] within 14 days of the event.
2. Provide Details: Include your Clinic Name and Transaction ID/Reference.
3. Explain: Briefly describe why you are requesting the refund so our team can investigate.