Solve common issues and get help when something isn't working as expected.
If you can't log in, first check that your email and password are correct. If you forgot your password, use the "Forgot Password" link on the login page to reset it. If 2FA is enabled, make sure your authenticator app is synced and you're entering the correct code.
If SMS messages aren't being sent, check your SMS balance in Settings. If using an Android gateway, ensure the phone is on, connected to the internet, and the app is running. Check SMS Logs for error messages that explain why a message failed.
If appointments aren't appearing on the calendar, check the date range filter and make sure you're looking at the correct day/week/month. Also verify that the appointments aren't filtered by doctor or status.
If invoices don't print as expected, check your template settings in Templates › Invoice Templates. Ensure the active template is selected and preview it before printing. Clear your browser cache if the issue persists.
If you can't resolve an issue, you can submit a support ticket directly from your dashboard. Go to Help › Support Tickets and click "New Ticket". Include your clinic name, a description of the problem, and any error messages or screenshots. You can also email us at [email protected]. We typically respond within 2 hours.
